Frequently Asked Questions
Everything you need to know about shopping with Over The Moon.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, Over The Moon ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products sustainably sourced?
We are committed to quality and ethics. We work closely with our suppliers to ensure that materials are responsibly sourced and manufactured under fair labor conditions.